While there has always been a clean up challenge for every new home builder, it is my opinion that limited resources due to cost cutting has caused my new Ryland Homes house to be delivered with many clean up issues that should have been addressed before our move in date (Original estimated completion date = 12/15/07, Actual "Close of Escrow" delayed by Ryland = 1/18/08, Move In date = 2/3/08) . The photo above (click on to enlarge) shows a note placed by my wife that says: "Glue inside & on edge of sink from before we closed on house."
While Ryland Homes has been great about cleaning things up, and we are happy with our lot location and Ryland in general, there have been so many things to clean and touch up that from 1/18/08 to today, 2/12/08, there are still many things like shower/tub framing, etc. that still have "blue tape" noting where the cleaning and touch up need to be done. Cleaning products like "Goof Off", Fantastic, Low Odor Mineral Oil, razor scrapers, "Solid Surface Cleaner and Polish" for vanity areas, etc. are all being used to get glue from tape, cement, "mud", paint, etc. off the inside and outside of our new home.
Potential buyers of new homes look at model homes that don't have clean up or touch up paint issues, and for most prospects that sets their expectations of how their new home will be delivered. While I have had previous new homes that needed clean up and touch up paint, my wife and I started off living in a "sea of blue tape", and we are still finding more things to touch up and clean as we live in our new Ryland home. Some may think this should be expected, but it's the amount of things needing attention OVERALL that has disappointed us. See my next blog post for specifics.
Admittedly, we are detail oriented, and this can cause us to try to find more things quicker to clean up and touch up. Also, some people don't care if little nicks and scratches, little pieces of glue/"mud", paint on door hardware and tile floors, etc. are ever cleaned up, but we do. But, what a marketing opportunity for some new home builder to make it a point to deliver homes the way they deliver their model homes. While it may cost more money up front and delay delivery a bit, the word of mouth advertising would be worth it, in my opinion.
Before you finish reading this post, please keep in mind that my wife and I did not enjoy our first year of Ryland Home ownership. See "My Last Ryland Homes Blog Post & My Attempt To Help Ryland Homes!" to get a better overview of our Ryland Home complaint to the BBB, and links to the over 100 Ryland Home problems that were all eventually fixed after 13 months of having much of our time wasted.