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Teresa Gorton

I wished I had documented all of my story about the construction of my new Ryland home and all the problems. And one problem continuing now after several years and I am stuck with the bill of repairing their mistakes. If you build with Ryland it is just as was documented above, a year or more to correct all of the mishaps on the home, you will live with some of them, and some you will just fix yourself because your so tired of all of it.


Teresa, it is my opinion that every buyer having a new house built should document (online) the bad or good story of their new home construction. Only through online transparency of any builder's delivered product's performance will things get better for the buyers, and also for the sellers. While builders say they want feedback from their buyers (I was an overworked and unpaid quality control person for Ryland Homes for the first 13 months), they really don't want the general public to know of their shortcomings when they happen. Builders maximize profits by dealing with their shortcomings AFTER they get their money at close of escrow. In my case and opinion, cost cutting, a stretched too thin "on site builder" who is no longer with Ryland, and not properly inspecting things as they get done so the builder can get its money ASAP, caused a lot of problems, complaints, and stress for my breast cancer survivor wife and I. I've only had a plumbing leak problem show up after the 13 month warranty so far, but one neighbor had an HVAC unit support problem in his attic discovered after over four years in his house.

While it may cost the builders to be more quality conscious upfront, I believe it would pay off for all new construction builders in the long run through more positive online reviews and word of mouth. But, that would be long vs. short term thinking for large track home builder corporations.

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